Module Access

Contact THR Certified

Support for staff onboarding, assigned assessments, and certification records.

If you need help with staff registration, onboarding assignments, development assessments, test availability, or certificate records, use the channels below so the THR team can route your request quickly.

Email

Primary support channel

For account, test assignment, and certificate support.

hello@tidehotelgroup.com
Platform

Certification portal

Staff-facing access point for assigned onboarding and development tests.

thrcertified.com

Request types

Best handled here

Test assignment, locked learning paths, pass/fail clarifications, attempt visibility, and certificate access requests.

Before you contact support

Include the right details for faster resolution

Share your full name, registered email address, module name, test name if relevant, and the exact issue you are seeing on the platform.

If the issue is result-related, include the test name and attempt date so support can trace the correct certification record.