If you need help with staff registration, onboarding assignments, development assessments, test availability, or certificate records, use the channels below so the THR team can route your request quickly.
For account, test assignment, and certificate support.
hello@tidehotelgroup.comStaff-facing access point for assigned onboarding and development tests.
thrcertified.com
Test assignment, locked learning paths, pass/fail clarifications, attempt visibility, and certificate access requests.
Share your full name, registered email address, module name, test name if relevant, and the exact issue you are seeing on the platform.
If the issue is result-related, include the test name and attempt date so support can trace the correct certification record.